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New 24-Hour Mental Health Support for Norfolk

Monday, 9 November 2026 at 07:43

Norfolk residents can now access free NHS mental health support at any hour using text messages, WhatsApp or online chat.

People across Norfolk can now access free mental health support at any time of the day or night through a new NHS-funded messaging service.

The East of England Mental Health Crisis Text Service has been launched to provide immediate, confidential support for children, young people and adults experiencing emotional distress.

The service is available 24 hours a day, seven days a week, through text messages, WhatsApp and online chat.

People who reach out are connected with trained mental health professionals who can listen to their concerns, provide guidance and help them access further support if needed.

The initiative is designed to help those experiencing anxiety, loneliness, overwhelming thoughts or other mental health difficulties.

Health bosses believe communicating through messages could make it easier for people who feel uncomfortable speaking about their problems over the telephone or face to face.

Dr Andrew Rochford, Executive Medical Director for NHS Norfolk and Suffolk, says the service provides another important way for people to access support.

There is no minimum age requirement, and no referral is needed.

How to access the service:

The service complements existing NHS mental health support, including the NHS 111 mental health option.

Anyone facing an immediate threat to life should call 999.

 

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