A wheelchair user hopes speaking out about accessibility problems at John Lewis will help bring improvements for disabled shoppers.
A disability campaigner says she hopes speaking out about accessibility problems at John Lewis will help bring positive change for disabled shoppers.
Rebecca Scolay, who uses a wheelchair, posted online after experiencing difficulties while visiting the store.
Following her comments, John Lewis invited her in to share her experiences directly with staff and discuss the challenges she faced.
The retailer is now looking at possible improvements, including clearer signage and changes that could make the store easier to navigate for wheelchair users and other disabled customers.
Rebecca says she hopes raising the issue will lead to practical action and better awareness of the everyday barriers faced by disabled people.
Accessibility campaigners say small changes, such as clearer routes, better information and improved staff understanding, can make a major difference to people’s confidence when shopping.
John Lewis says it has listened to the feedback and is considering what can be done to improve the experience for customers.
Rebecca says she is pleased the store has engaged with her concerns and hopes the conversation will lead to lasting improvements.
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